Your privacy is important to us. This policy outlines our practices for collecting, using, and protecting your information when you use our analytics solutions and website.

Information We Collect

We collect information to deliver, improve, and customise our services. The types of information we collect may include:

• Personal identification details such as your name, contact information, and communication preferences.
• Business and organisation data relevant to service delivery, including data sources and analytics requirements.
• Usage information from your interactions with our website and analytics platforms.
• Technical data such as device information, location, browser type, and access times.

How We Use Your Information

Your information is used to fulfil our contractual obligations, support service improvement, and provide support.

• Deliver tailored analytics, data integration, and support to our business clients.
• Communicate updates, technical notices, and service information relevant to you.
• Improve the performance of our analytics models and digital platforms.
• Comply with all applicable South African privacy regulations, including POPIA.

Legal Basis for Processing

Our data handling practices are governed by South African law and established privacy principles.

We process your data on the lawful bases of consent, contract necessity, legal obligation, and our legitimate interests in service improvement and compliance.

Sharing Your Information

We do not sell your personal information. Information may be shared in these circumstances:

• With trusted vendors and service providers performing services on our behalf under strict data protection measures.
• When required by law, regulation, or government request with proper legal basis.
• As needed to investigate fraud, security threats, or protect the rights or safety of users or others.

Data Security

We employ secure transmission, multi-factor authentication, encryption, and access controls to protect your information. Regular reviews and industry-standard safeguards help prevent unauthorized access, disclosure, or misuse. While we take every reasonable precaution, no data transmission or storage solution is entirely infallible.

Your Rights

South African privacy law grants you certain rights regarding your personal information:

• Request access to the personal information we hold about you.
• Ask us to correct or update your information if it is inaccurate.
• Request deletion or restriction of processing under select circumstances.
• Withdraw consent for certain types of processing, where consent is the legal basis.

Cookies & Tracking

Our website uses cookies and analytics technologies to improve user experience, personalise content, and collect usage statistics.

See Cookie Policy See Cookie Policy

Contact Us

You may contact us with questions about your privacy rights or to make data protection requests. We respond to all legitimate enquiries per South African law.

Changes to This Policy

We may update this policy as our practices evolve or regulations change. Updates will be posted here with the latest date indicated.